Recommended Technology Platform
We’d like to think we can help with everything 🙂However, the reality is, to be really great at what we do, we have focus on supporting a certain set of products and services.
We call this set of products and services our Recommended Technology Platform (or RTP for short).
We know that using our RTP, you will have a great experience with your IT and if any issues pop up – we’ll be able to fix them quickly and easily to get you back up and running.
Our RTP includes:
| CATEGORY | PRODUCT |
| Accounting Software | Sage 50 Accounts Professional, Quickbooks |
| Antivirus/Endpoint Protection | Checkpoint Harmony, Sentinel One, Windows Defender Endpoint Protection |
| Antivirus (Traditional) | Bitdefender, ESET, McAfee, Sophos, Symantec, Trend Micro, Webroot |
| Backup (Cloud to Cloud) | Barracuda, Carbonite, Dropsuite, Skykick |
| Backup (On-Prem) | Carbonite, Crashplan, Microsoft Azure Backup, MSP360, Novastore, Veeam |
| Cloud Communications & Productivity | Microsoft Office 365, Google Workspace |
| Cloud Infrastructure | Microsoft Azure, Amazon AWS |
| Cloud Storage | Box.com, Citrix Sharefile, Dropbox, Egnyte, Google Drive, SharePoint/OneDrive |
| Email Archiving | Barracuda, Dropsuite |
| Email Filtering | Barracuda, Mimecast, Proofpoint |
| Firewall | Cisco, FortiGate, Palo Alto, pfSense, SonicWall, Ubiquiti, Watchguard |
| Hardware (Desktops and Laptop) | Dell Latitude, Vostro, or XPS lines; Lenovo Thinkpad and ThinkStation Lines |
| Hardware (Servers) | Dell PowerEdge, HP Proliant, Cisco UCS |
| Hardware (Storage) | Dell PowerVault, IBM FlashSystem, QNAP, Synology, TrueNAS |
| Networking | Cisco, Juniper, Meraki, Netgear, TP-Link, Ubiquiti UniFi |
| Office Suite | Microsoft Office 365, Microsoft Office for Mac |
| Operating System (Desktop) | Microsoft Windows 10 Pro, Enterprise, or Education |
| Operating System (Mac) | Mac OS X (Mojave and Catalina), Mac OS 11 |
| Operating System (Server) | Microsoft Windows Server 2012 and higher, Ubuntu, CentOS, RHEL |
| Printers (Desktop) | HP, Brother |
| Printers (MFP) | Canon, Konica Minolta, Kyocera, Toshiba, Xerox |
| Telephony (Handsets) | Grandstream IP Handsets, Polycom IP Handsets, Yealink IP Handsets |
| Telephony (PBX) | Asterisk, 3CX, Microsoft Voice |
| Telephony (Transport) | SipTrunk.com |
| Virtualization Platform | Citrix XenServer, Microsoft Hyper-V, VMWare vSphere |
What if I need support for something not on there?
Just ask us!
We pride ourselves on our troubleshooting and problem-solving skills and we are more than happy to help where we can.
Just keep in mind that for products outside our RTP, it may take us a little longer to familiarize ourselves in supporting them (and we may need to pull in the help of the specific software provider or vendor where possible).
And if you ask us for something completely outside our skill and experience level, we’ll help you figure out where to go to get the best help.