These IT Issues Are Common — But They Don’t Have To Be
By David Stidham, Operations Manager at Cenetric
IT issues might be costing your business little by little each day, stealing minutes or even hours of productivity. The worst part is, your team comes to accept these little slowdowns, called digital friction, even as they chip away at employee engagement.
A 2023 study found that almost half (49%) of respondents lose between one and five hours of productivity each week while dealing with IT issues. If your business doesn’t have a tech resource to turn to when issues occur, you could be losing money.
To better understand exactly what’s slowing businesses down, we took a look at our help desk data to find out what brings in the most calls and emails. Looking at almost 20,000 tickets, we found some common issues that come up over and over with users.
System notifications
About 10% of our tickets were about system notifications, ranging from system reboots to disk errors to suspicious-looking pop-ups. These notifications can annoy or worry users, slowing their work, or even prevent them from working altogether. Our team typically gets to the bottom of these issues in a few minutes.
Application issues
The applications we all use every day to do our work suddenly can become pretty useless when they’re not working as expected. Users might experience issues with expired passwords that need to be reset or need a hand getting connected to their VPN. With help from our experts, users can get back on track.
Email problems
Our help desk experts advise users on a range of email issues, from accessing a shared mailbox to fixing distribution lists. Email is absolutely critical to a business’s success today — can you imagine (or remember, depending on how old you are) a time when we didn’t have it?
No one is getting much of anything done these days without email access, so our team makes sure our clients’ users are back in Outlook fast.
Software and hardware issues
Following closely behind email troubles are problems with software and hardware. From laggy laptops to software that’s crucial to your day-to-day business, every moment without these technologies means lost productivity and revenue. Our help desk team works quickly to diagnose these issues and get users back to work.
Are these issues slowing your business down?
Many growing businesses don’t yet have a dedicated IT staff, meaning they’re left to figure issues out on their own. Sometimes, the most tech-savvy employee in the business becomes the resident “tech whiz” by default, taking them away from their own duties.
Or a business might have a handful of IT employees that are focused on strategy and larger-scale issues and don’t have the time to handle smaller fixes.
In either case, when you can’t help your team move past these common IT issues and get back to work fast, you’re creating bigger problems for your business. That’s why you need an outsourced help desk team to remotely help your employees through their tech troubles.
Get back to business quickly — no waiting required
These common IT issues don’t have to be common in your business. You can get help from Cenetric.
At Cenetric, your users’ calls or emails will always be answered by someone with a minimum A+ certification and extensive customer experience training. Our clients get a live person on the phone immediately more than 99% of the time — and a response within 20 minutes if they don’t.
No challenge is too big for us — our team has more than 200 certifications in 70+ areas. Whether you have a handful of IT staff or none at all, Cenetric can jump in and fill the IT gaps in your business.
Looking for responsive, expert IT services for growing companies in Kansas City — or beyond? That’s Cenetric. Tell us about your challenges, and let’s figure them out together.
