5 Signs of a Poorly Managed IT Infrastructure
When you own a business, it is important that all aspects are running smoothly in order to get the optimal result. One of the things that is going to be vital is your IT infrastructure which comprises of your physical technology, as well as the software that you have in your office. The reason that this is a defining feature of your business is that if this is poorly managed, it can lead to a whole range of negative effects for your business. In this article, we are going to be looking at what some of these negative impacts could be and why they are going to be damaging to your business.
Your Technology Isn’t an Asset, It’s a Drag
Think about it this way, technology was invented to make life easier for those who want to use it. It should be helping you to propel your business into the future, rather than being a drag or a headwind. However, if you do not set up your infrastructure properly, or even one component of it starts to fail because it is not well managed, then it is not going to have this effect on your business. What is the point of having all of this technology there to support your business if that is not what it is doing at the end of the day? If you notice that your tech is starting to become a drag on your company, something is going wrong.
You should go through all of your tech and make sure everything is up to date. This includes software, any updates the computer or anything on it wants to make and anything else that you can think of. It could even include updating the tech itself if this is necessary.
You could also outsource the task to a Managed IT Services Company. This type of company will put your business’ technology on a maintenance and upgrade plan to make sure it’s running at optimal efficiency and stays within your budget.
Your Team Isn’t Productive
Your employees are there to be a driving force behind your business. They’re not supposed to be sitting there incapable of completing their jobs because a piece of tech isn’t working correctly. At the end of the day, all this is going to do is halt the progress of your company, which is the exact opposite of what you have been striving for. Your team certainly shouldn’t be left to troubleshoot the IT problems that they are experiencing on their own. In theory, this should never be an issue because your IT infrastructure should be so well managed that if something does go wrong, there is a fix in place such as an IT team who can come and help with a solution to the problem.
Your Customer Satisfaction Declines
Something that a lot of companies forget is how much they actually rely on tech in their day to day business operations. But, more than this, it is important to recognize the kind of impact that this can have on your customers’ satisfaction. When your technology fails, it puts your business in a position where you cannot supply the service that your customers require, and this can have a huge negative impact on how your customers perceive you. When they sign up with you or buy your product, they trust you to be able to complete the task that they are paying you for, and if you can’t for any reason, they are not going to be happy.
Without providing a good service to your customers, your customer satisfaction is going to drop, and this could take a huge chunk of your customer base. The people who trust your company do so for as long as you continue to provide them with satisfactory service. When you stop doing this, they are going to start looking elsewhere.
It Affects Your Team’s Morale
A negative mindset is not something that you need or want in the office, but this is exactly what you are going to get if you are leaving your employees feeling as though they cannot complete their job to a high standard. You will notice a huge drop in morale if your tech starts to fail due to a poorly managed IT infrastructure, and those who feel as though they are not getting anywhere are less likely to give the job everything they have. Have you ever heard the phrase happy employees are hard-working employees? Well, it’s true, and if your team is constantly being interrupted by the fact that they can’t do their jobs to the best of their ability due to technology, they are not going to be happy.
You’re Inefficiency Is Costing You Money
As well as everything we have just mentioned, a poorly managed IT infrastructure will end up costing your business money more money than the cost of having someone manage it for you. Like we said above, most businesses now heavily rely on technology to help them provide their service, and if the technology isn’t working, then your business effectively stops until it is fixed. Downtime can end up costing your business thousands because you won’t be able to start working again until everything is back up and running. If you don’t have an IT team on staff or an outsourced company to help, then this can take far longer than you might think. You’ll also incur expensive bills from break/fix type computer repair companies whose business model requires them to charge more to get you back up and running.
To solve all of these problems, you should look into hiring a Managed IT Service Provider like Cenetric. We ensure that your IT infrastructure is managed well and monitored. If something does go wrong, we are going to be there to help you solve the issue as soon as possible. All of the negative impacts that we talked about above could cripple your company in one way or another, but that doesn’t need to be the case when there are specialists who can help you avoid business disruptions that get in the way of your success.