What’s It Like Working with Cenetric?

By David Stidham, Operations Manager at Cenetric

There can be a lot of confusion around what sort of IT services your company might need. You don’t have to be a major enterprise to need IT help. Even the smallest businesses have tech challenges and concerns. 

The terms “IT services” or “tech support” seem to mean different things to different people — so what should you look for? Well, it depends on your situation. But whatever that might be, Cenetric has you covered.

Managed IT services

Best for: Companies with no IT staff or that want to streamline their budget

No time for tech problems? Managed IT services is the answer. Clients who engage Cenetric for managed IT support in Kansas City can focus on their business while we handle (and prevent) technology issues.

A day in the life as a Cenetric managed IT services client is more about what you don’t have to do. When we’re leading your tech efforts, we:

• Take over all IT responsibilities (and all the headaches)
• Create and execute a technology strategy built specifically for your business
• Decrease or prevent costly downtime with an eye on systems that are in danger of failing or just aren’t up to par anymore (tech debt).
• Help you stay compliant with your industry’s regulations
• Ensure your company, employee and customer data is protected through measures like VPNs, firewalls, and the right Wi-Fi setup. 
• Guide your business to the most strategic and cost-effective technology solutions, including software.

That means that if a laptop is acting up, the Wi-Fi is lagging, you need to move data to the cloud, or it’s time to invest in new technology to support your growing business, we’re the ones who handle it all and guide you to the best tech decisions. 

Co-managed IT services

Best for: Companies with an IT staff who are overwhelmed with duties

Already have an IT staff member or team? You’ve probably already got a lot of your IT issues under control, but there might be more to do. We find that companies with these employees onboard need help in one of two ways:

• Their team has the day-to-day IT tasks covered, but they don’t have enough time for the strategic tech projects that will help you scale.
• They are focused on the big tech picture of your business, but they don’t have time for smaller things like password resets or troubleshooting.

That’s where co-managed services come in. Cenetric pros can complement your existing IT team on either side of the equation, taking on the tasks and projects that they don’t have time for.

When Cenetric is your co-managed services provider, we’re your IT team’s partner, jumping in to assist them however is needed, whether that’s evaluating CRM providers, managing your network assessment process, or updating your IT policies to reflect new technology developments like AI.

Project services

Best for: Companies that have a one-time, specific or unusual IT need

 Maybe your IT team has a handle on all your tech concerns from large to small — but they don’t have time for those to-do items that will take their focus from their work. Or perhaps they don’t have the specialized experience needed for an initiative like cybersecurity programs or compliance efforts. 

Our project services are a perfect fit for that situation. We can help with IT projects for your Kansas City-area company like:

• Preparing for disaster recovery (natural or otherwise)
• Untangling (literally and figuratively) your network setup
• Improving spotty Wi-Fi
• Auditing your operations for compliance
• Completing cybersecurity insurance forms correctly (It’s not easy!)

For any IT services in Kansas City, turn to Cenetric

In any of these engagements, you can trust that Cenetric will actively work to learn your business, what it needs and how we can help you do your best work. Whether we work with you for a day or years at a time, our team is ready to help.

No matter how Cenetric serves you, you’ll always work with someone who’s a tech expert and has received extensive customer service training. Our goal is to help you reach your own goals. Not sure how to get there? We can help you figure it out. 

If you need responsive, expert IT services you can trust — or you have a unique technology challenge to tackle,  let’s talk about it. Cenetric has the experience to help, right here in Kansas City.